Effective date: May 20, 2026
This Refund Policy explains how refunds and cancellations work for paid subscription plans and add-ons on the StackedPixels platform ("Service"). It forms part of, and should be read alongside, our Terms of Service. It governs only the fees you pay to StackedPixels for the Service itself; it does not apply to payments that businesses collect from their own customers through the Service, which are covered in Section 7.
Paid plans include a 7-day free trial. You are not charged during the trial period. If you cancel before the trial ends, you will not be billed. The free trial is provided so that you can fully evaluate the Service before any payment is taken. The Free plan itself requires no payment and has no trial.
After any free trial ends, subscription fees are billed in advance — monthly or annually, depending on the plan you choose. Because the free trial gives you the opportunity to evaluate the Service before being charged, subscription fees are generally non-refundable once a billing period has begun, except where required by law or as described in Section 6. Cancelling a plan stops future charges but does not, by itself, refund a period that has already been billed.
You may cancel a paid plan at any time from your billing settings in the dashboard. When you cancel: (a) no further renewal charges are made; (b) you keep access to your paid plan features until the end of the billing period you have already paid for; and (c) at the end of that period your account reverts to the Free plan. Cancelling does not delete your account or your content. Plan changes (upgrades and downgrades) are prorated automatically by our payment provider and are not processed as refunds under this policy.
Annual plans are paid in advance for the full year at a discounted rate. Cancelling an annual plan stops automatic renewal at the end of the annual term. The prepaid annual term is non-refundable except as described in Section 6. If you stop using the Service partway through an annual term, you may cancel to prevent renewal, but a refund of the unused portion of the term is not provided automatically.
We will issue a refund in the following cases:
In addition, we may grant a refund at our discretion on a case-by-case basis — for example, where you were unable to use the Service due to a sustained technical fault on our side. Discretionary refunds are not guaranteed and do not set a precedent. Where a refund is approved, it is issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.
Some StackedPixels features let a business accept payments from its own customers — for example, orders placed through a restaurant menu or products sold through a landing page. For those transactions, funds are processed directly into the business's own connected payment-provider account. StackedPixels acts as a software platform provider only, and is not the payment processor, money transmitter, marketplace facilitator, or merchant of record for those payments. Refunds for any goods or services purchased from a business that uses StackedPixels are the sole responsibility of that business and must be requested directly from it. StackedPixels does not hold those funds and cannot issue, approve, or compel a refund for them.
Depending on your location, your subscription may be billed through one of our payment providers. Where billing is handled by Creem, Creem acts as the reseller and merchant of record for your purchase, and Creem's buyer terms apply in addition to this policy; refunds for those purchases may be processed by Creem. Where billing is handled by Stripe or Helcim, StackedPixels is the merchant. Your payment receipt indicates which provider processed your payment. You may send a refund request to us in all cases (see Section 10), and we will coordinate with the relevant provider where required.
If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us may result in suspension of your account while the dispute is investigated. We reserve the right to contest chargebacks that we believe are made in error or in bad faith.
To request a refund, email support@stackedpixels.com from the email address associated with your account. Please include the approximate date of the charge, the amount, and a brief description of the reason for your request. We aim to respond to refund requests within five business days.
We may update this Refund Policy from time to time. Material changes will be reflected by a new effective date at the top of this page. Changes apply to billing periods that begin after the change takes effect; they do not retroactively alter the terms of a period already paid for.
Questions about this Refund Policy or about a specific charge can be sent to support@stackedpixels.com.