Support

Help center

Step-by-step guides for the most common tasks — creating your first QR code, designing a GS1-compliant label, building a hosted landing page, connecting a custom domain, and more.

Email us

If your question isn't covered in the help center or you'd rather just write to a person, email support@stackedpixels.com. We aim to respond within one business day.

When reporting a bug, please include: the page or feature you were using, what you expected to happen, what actually happened, and (if possible) a screenshot or screen recording. The more context we get, the faster we can fix it.

From inside the dashboard

While you're signed in, the floating help widget in the bottom-right of every dashboard page has both the help articles and a one-click Report a bug tab — submit directly from the screen where the issue occurred and we'll get the same context the email path gives us, automatically.

Billing, refunds, and account changes

Most billing questions are covered in our Refund Policy and Terms of Service. If you need to cancel, change tier, change your billing email, or close your account entirely, that's all available under Profile → Billing in the dashboard.

For requests that can't be self-served (refund of a specific charge, GDPR data export, account-deletion confirmations), email support@stackedpixels.com.

Reporting a security issue

If you believe you've found a vulnerability, please email security@stackedpixels.com with details. We treat security reports with priority and will work with you on responsible disclosure. Please don't open a public GitHub issue or post details to social media before we've had a chance to respond.